Legal

Refund policy

This page summarizes the refund rules in Section 12 of the Terms of Service, which govern. Section numbers below refer to the Terms.

Nothing in these refund rules limits any refund or other remedy that the law gives you and that cannot be waived by agreement. The limits in these rules apply only to refunds we give beyond what the law requires.

Genesis

The following rules apply to every Genesis purchase ($399, one time). You agree to them before checkout.

  • If your Genesis run fails after its automatic retries, we give you a full refund on request.
  • If your Genesis run has not started, we give you a full refund on request made within 14 days of purchase. We give this refund only once for each email address and each payment card, and we may refuse it where we reasonably suspect abuse. Because your purchase and your run are kept unlinkable by design, we rely on your statement that your run has not started. A refund cancels the order.
  • Apart from the refunds described above, we do not give refunds for a change of mind.
  • Except for a failed run, no refund is available once processing of your records has started. Any other refund is at BlockHaven’s discretion.
  • A full refund, or a payment dispute decided in your favor, ends your right to use that Genesis purchase and cancels the included Premium. If you have already redeemed the Premium code, your included Premium ends at that time.

To request a refund, email [email protected].

Section 17 also provides a refund if we discontinue Genesis, or end your access for a reason other than your breach of these Terms, before your Genesis run has started.

Founding 500

Founding purchases of Premium or Premium Plus. A founding purchase of Premium or Premium Plus is final, and we do not refund it, except as Section 11 provides if we stop offering HealthMemory, or where the law requires otherwise. A refund required by law, or a payment dispute over the purchase decided in your favor, ends the founding membership and releases its place, as Section 11 provides.

Deposits. A deposit is refundable in full on request at any time before your founding purchase is completed. If founding purchases have not opened for you within 90 days after you place your deposit, we refund it in full automatically, unless you have chosen to keep waiting, as Section 11 provides.

Refunds of Subscriptions are governed by Section 10 and Section 17.

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