Terms of Service

1. Agreement to these Terms

These Terms of Service (the “Terms”) are an agreement between you and BlockHaven Inc. They govern your use of the Services described in Section 4.

You accept these Terms when you agree to them as part of creating an account or making a purchase. If you do not agree to these Terms, do not use the Services.

Additional terms may be shown when you make a purchase. Those terms apply to that purchase together with these Terms. If they conflict with these Terms, those terms control for that purchase, except that Section 21 always controls how disputes are resolved.

Changes to these Terms

We may change these Terms. When we do, we will post the updated Terms on this page and update the effective date. If a change is material, we will tell you before it takes effect, in an App or by email if you have given us your email address, and we will ask you to accept the updated Terms in an App before they apply to you. Other changes apply from their effective date. A change to Section 21 does not apply to a dispute of which we had notice before the change took effect.

2. Who we are

The Services are provided by BlockHaven Inc., a Delaware corporation (“BlockHaven,” “we,” “us,” or “our”). Our mailing address is 16192 Coastal Highway, Lewes, Delaware 19958. “You” means the person who uses the Services.

3. Eligibility and accounts

United States only

You must live in the United States, including its territories, to create an account or make a purchase, and you must be in the United States when you create your account.

Age

The Services are for adults. To create an account, make a purchase, or use the Services, you must have reached the age of majority where you live and be able to form a binding contract.

Your account and credentials

You access HealthMemory with credentials that you create and keep, such as a passkey and a recovery phrase (“Credentials”). Keep your Credentials secure and do not share them. Your HealthMemory and the Credentials that open it are your “account.” You are responsible for activity that occurs under your account.

We cannot open your account or recover it for you, except through the recovery methods you set up. If you lose your Credentials and those methods, you may permanently lose access to your account and to the information stored under it. If you believe someone else has used your account or obtained your Credentials, contact us at [email protected].

4. The Services

The “Services” are:

• the BlockHaven website at www.blockhaven.ai and our other websites;
• the HealthMemory applications for iPhone and Mac, and any other HealthMemory application we release (each, an “App”);
• Haven, the assistant in HealthMemory;
• Genesis, a one-time service that builds an organized record of your health history from health records you upload or authorize it to retrieve (Section 9);
• Premium, Premium Plus, and other paid features; and
• the related features, purchases, and support we provide.

Haven answers questions about the information in your HealthMemory and about general health topics. Haven uses artificial intelligence. Its responses can be incomplete or wrong.

We may change, add, or remove features of the Services. Some features require a current version of an App, a compatible device, or a paid plan.

5. Not medical advice; not an emergency service

The Services do not provide medical advice, diagnosis, or treatment. They help you keep, organize, understand, and share your own health information. Nothing in the Services, including anything Haven or Genesis produces, is a substitute for the advice of a physician or another qualified health care professional.

Always ask a qualified health care professional about a medical condition or a decision about your care. Do not disregard professional advice, or delay seeking it, because of something you read in the Services. Check information from the Services against your original records before you rely on it.

BlockHaven is not a health care provider. Using the Services does not create a physician-patient or other treatment relationship with BlockHaven. Genesis is not a telemedicine service, and buying Genesis does not establish a relationship with any health care provider. If you share information with a clinician through the Services, the clinician acts under your relationship with them, not on our behalf.

The Services are not an emergency service. They do not monitor your health and cannot contact emergency services. If you think you may have a medical emergency, call 911 or go to the nearest emergency room. If you are in crisis or thinking about harming yourself, call or text 988.

Measurements and estimates shown in the Services, including those from a connected device or a camera-based scan, are for your general information. They are not medical-grade measurements.

6. Your content and data

“Your Content” means the information you add to the Services or create with them, including health records you import, upload, or authorize Genesis to retrieve, the record Genesis builds for you, and your conversations with Haven. As between you and BlockHaven, you keep all rights you have in Your Content.

You grant BlockHaven a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, and display Your Content only as needed to provide the Services to you, to carry out actions you direct (for example, sharing information with a person you choose), and to comply with the law. Our service providers may exercise this license on our behalf for those purposes. This license ends when Your Content is deleted from our systems.

You are responsible for Your Content. You confirm that you have the rights needed to add it to the Services and that doing so does not violate the law or anyone else’s rights.

Our Privacy Notice explains how we collect, use, and share personal information.

7. Acceptable use

You may use the Services only for your own personal, non-commercial purposes. You may not:

• use the Services in violation of any law, or to violate anyone else’s rights;
• access or attempt to access another person’s account, information, or Credentials without authorization;
• record a conversation with another person without any consent the law requires;
• interfere with or disrupt the Services, or circumvent any security, access, rate, or geographic limit;
• reverse engineer, decompile, or disassemble the Services, or attempt to extract their source code or models, except where the law or an applicable open-source license permits it;
• access the Services by automated means, or scrape or collect data from them, other than through features we provide;
• upload malicious code, or content you do not have the right to upload;
• resell, sublicense, or transfer the Services, a purchase, or a code we issue to you;
• impersonate any person, or misrepresent your identity, age, location, or affiliation; or
• use the Services to build a competing product or service.

8. Purchases and payments

Payments are processed by Stripe, Inc. (“Stripe”) through Stripe Checkout or Stripe payment forms on our pages. Stripe’s terms and privacy policy apply to the payment.

Prices are in US dollars and are as shown at the time of purchase. Prices do not include taxes unless the checkout page states otherwise. You are responsible for any taxes that apply to your purchase.

When you make a purchase, you authorize us and Stripe to charge your payment method the amount shown and, for a Subscription, each renewal charge described in Section 10. If a price was shown in error, we may cancel the order and refund any amount charged.

Promotional offers, including free or discounted periods, are governed by the terms shown with the offer together with these Terms.

If you dispute a charge with your card issuer, we may suspend the purchase, including any Premium it includes, while the dispute is open. If the dispute closes without a decision against us, we restore the purchase. Please contact us at [email protected] before you dispute a charge.

9. Genesis

Genesis is a one-time purchase. Each purchase pays for one Genesis run. Genesis processes your health records into an organized record of your health history and delivers it to HealthMemory.

If you must start your Genesis run within a set time, we tell you that time before you pay. If your Genesis run has not started, you may ask for a refund within 14 days of purchase. Refunds follow Section 12.

Genesis works only from the records you upload or that you authorize it to retrieve from a patient portal or other source you connect. It does not verify your records with your health care providers. The record Genesis builds is only as complete and accurate as those records. Section 5 applies to everything Genesis produces.

Premium included with Genesis

A Genesis purchase includes a period of Premium. The length of the included period is as stated at purchase. We provide the included Premium as a code that you redeem in HealthMemory, and the period starts when you redeem the code. If the code must be redeemed within a set time, we tell you that time before you pay. We show the code for a limited time after purchase.

The code is for your own use and may be redeemed once. The included Premium does not renew and does not convert into a paid Subscription. A full refund, or a payment dispute decided in your favor, ends your right to use that Genesis purchase and cancels the included Premium, as Section 12 provides.

10. Subscriptions

Premium and Premium Plus are paid subscriptions (each, a “Subscription”). The price, the billing period, and the features of a Subscription are as shown at purchase. You pay for each billing period in advance. A founding purchase is not a Subscription, and this Section does not apply to it.

A Subscription renews automatically at the end of each billing period for another period of the same length, and we charge your payment method the renewal price then in effect, until you cancel. Before each yearly renewal, we will send you a reminder, at least 30 and no more than 45 days in advance, stating the renewal date, the price, and how to cancel. If we change the price of your Subscription, we will tell you at least 7 days and no more than 30 days before the new price takes effect.

You may cancel a Subscription at any time online, on the subscription management page, which you can open from the App, from our website, or by signing in to that page with the email address you used for the purchase. You may also cancel by email to [email protected]. A cancellation takes effect at the end of the current billing period. You keep the Subscription until then, and we do not charge you again. We do not refund the unused part of a billing period, except where the law requires or Section 17 provides.

11. Founding 500 offer

Founding places. The Founding 500 offer has a limited number of founding places. Our website shows how many remain. A place is taken by a founding purchase of Premium, Premium Plus, or Genesis, by a deposit, or by a claim under the early-access offer described below. Each place receives a founding number when it is taken. Numbers are assigned in that order and are never reissued. When a place is released, it becomes available to someone else, who receives a new number. We may open purchases early to people we invite with a personal code.

What founding members receive. A founding purchase of Premium or Premium Plus is a one-time payment for the first year. It does not renew automatically. After that year, Premium continues at no charge for the life of your account. If your founding purchase is Premium Plus, you keep Premium Plus for the year you paid for and then Premium, and we will remind you before the change. If your founding purchase is Genesis, you receive Premium for the life of your account in place of the period of Premium included with Genesis.

Early-access members. People who confirmed early access before October 6, 2026 may claim a founding place, with Premium at no charge for the life of their account, by entering the code we email them in HealthMemory within the claim period stated in that email. A place that is not claimed within that period is released.

Meaning of “life of your account.” Founding Premium stays active for as long as your HealthMemory account exists and we offer HealthMemory. It does not end because you are inactive. If we rename or restructure Premium, founding members keep the equivalent membership at no charge. If we decide to stop offering HealthMemory, we will give founding members at least 90 days’ notice and a way to export their information, and if that happens during a paid founding year, we will refund the unused part of that year. If another company takes over HealthMemory, these commitments go with it.

Deposits. You may hold a founding place with a refundable deposit of $50 until founding purchases open for you. Founding purchases are open for you when you can complete a founding purchase on our website, including with a personal code we send you. Your deposit locks the founding prices shown when you placed it. When you complete your founding purchase, you pay the founding price for the founding purchase you choose, as shown when you placed the deposit, less the $50 deposit. You may get your deposit back in full at any time before your founding purchase is completed by writing to [email protected]. If founding purchases have not opened for you within 90 days after you place your deposit, we will refund your deposit in full automatically, unless you have chosen to keep waiting, by using the link in our reminder email or by entering your deposit code on the membership management page on our website. The device you name when you place a deposit is recorded for our planning and does not affect your deposit or its refund. A refunded deposit releases the place.

Activation and ending. You activate your founding membership by entering the code from your founding purchase in HealthMemory. The membership belongs to your HealthMemory account, not to an email address or a device, so it continues on new devices and after account recovery. It is personal to you and cannot be transferred, sold, or shared. It ends if you delete your HealthMemory account, if we close your account under Section 17, or if the founding purchase is refunded in full or a payment dispute over it is decided in your favor. A place released this way is not returned to you.

12. Refunds

Nothing in these refund rules limits any refund or other remedy that the law gives you and that cannot be waived by agreement. The limits in these rules apply only to refunds we give beyond what the law requires.

The following rules apply to every Genesis purchase:

1. If your Genesis run fails after its automatic retries, we give you a full refund on request.
2. If your Genesis run has not started, we give you a full refund on request made within 14 days of purchase. We give this refund only once for each email address and each payment card, and we may refuse it where we reasonably suspect abuse. Because your purchase and your run are kept unlinkable by design, we rely on your statement that your run has not started. A refund cancels the order.
3. Apart from the refunds described above, we do not give refunds for a change of mind.
4. Except for a failed run, no refund is available once processing of your records has started. Any other refund is at BlockHaven’s discretion.
5. A full refund, or a payment dispute decided in your favor, ends your right to use that Genesis purchase and cancels the included Premium. If you have already redeemed the Premium code, your included Premium ends at that time.

Section 17 also provides a refund if we discontinue Genesis, or end your access for a reason other than your breach of these Terms, before your Genesis run has started.

Founding purchases of Premium or Premium Plus. A founding purchase of Premium or Premium Plus is final, and we do not refund it, except as Section 11 provides if we stop offering HealthMemory, or where the law requires otherwise. A refund required by law, or a payment dispute over the purchase decided in your favor, ends the founding membership and releases its place, as Section 11 provides.

Deposits. A deposit is refundable in full on request at any time before your founding purchase is completed. If founding purchases have not opened for you within 90 days after you place your deposit, we refund it in full automatically, unless you have chosen to keep waiting, as Section 11 provides.

To request a refund, email [email protected].

Refunds of Subscriptions are governed by Section 10 and Section 17.

13. Intellectual property

BlockHaven and its licensors own the Services, including the Apps, the software and models we have developed, and the BlockHaven, HealthMemory, Haven, and Genesis names and logos. These Terms do not give you any right in them except the licenses these Terms expressly grant.

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to install and use the Apps on devices that you own or control, for your own personal, non-commercial use. The Apps are licensed, not sold.

The Apps include open-source software. Each open-source component is licensed under its own terms. Nothing in these Terms limits your rights under those licenses.

If you send us feedback or suggestions about the Services, we may use them without restriction or obligation to you. Feedback does not include Your Content.

14. Third-party services

The Services work with services that we do not control, such as your device’s operating system, Apple Health, app stores, Stripe, the providers of artificial intelligence services that the Services use, and the sources of your health records. Your use of a third-party service is governed by that service’s own terms and privacy policy. We are not responsible for third-party services. If a third-party service changes or becomes unavailable, the features of the Services that depend on it may change or stop working.

15. Apple apps and HealthMemory for Mac

Apps obtained from Apple

This part applies to an App you obtain from the Apple App Store or through Apple’s TestFlight service (an “Apple-Sourced App”).

1. These Terms are between you and BlockHaven only, and not with Apple Inc. (“Apple”). BlockHaven, not Apple, is solely responsible for the Apple-Sourced App and its content.
2. Your license to use the Apple-Sourced App is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the Apple-Sourced App may be accessed by other accounts associated with you through Family Sharing as those rules allow. Family Sharing does not permit anyone else to use your HealthMemory account, your Credentials, or a founding membership.
3. BlockHaven is solely responsible for providing any maintenance and support for the Apple-Sourced App, as these Terms provide or as the law requires. Apple has no obligation to provide maintenance or support services for the Apple-Sourced App.
4. If the Apple-Sourced App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, that you paid Apple for it. To the maximum extent permitted by law, Apple has no other warranty obligation for the Apple-Sourced App. As between Apple and BlockHaven, any other claim, loss, liability, damage, cost, or expense arising from a failure to conform to a warranty is BlockHaven’s responsibility, to the extent these Terms do not disclaim it.
5. BlockHaven, not Apple, is responsible for addressing any claim by you or a third party relating to the Apple-Sourced App or your possession and use of it, including product liability claims, claims that the App fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy, or similar laws.
6. If a third party claims that the Apple-Sourced App, or your possession and use of it, infringes that third party’s intellectual property rights, BlockHaven, not Apple, is responsible for the investigation, defense, settlement, and discharge of that claim.
7. You represent that you are not located in a country that is subject to a US Government embargo or that the US Government has designated as a “terrorist supporting” country, and that you are not listed on any US Government list of prohibited or restricted parties.
8. You must comply with any applicable third-party terms when you use the Apple-Sourced App.
9. Apple and its subsidiaries are third-party beneficiaries of this part. When you accept these Terms, Apple will have the right, and will be deemed to have accepted the right, to enforce this part against you as a third-party beneficiary.

If you use an App through TestFlight, Apple’s terms for TestFlight also apply. Send questions, complaints, or claims about an Apple-Sourced App to BlockHaven, as set out in Section 24.

HealthMemory for Mac downloaded from BlockHaven

BlockHaven distributes HealthMemory for Mac directly, not through the Mac App Store. Apple is not a party to these Terms and has no obligation or responsibility for HealthMemory for Mac. Download HealthMemory for Mac only from www.blockhaven.ai or from a link we provide.

16. Beta and early-access features

We may offer features, Apps, or versions that we label beta, preview, or early access, or that we distribute through TestFlight (“Beta Features”). Beta Features may be incomplete, may contain errors, and may change or end at any time without notice. Do not rely on a Beta Feature as the only copy of important information.

17. Suspension and termination

You may stop using the Services at any time. You may delete the Apps from your devices. To ask us to delete information we hold about you, follow the Privacy Notice.

We may suspend or end your access to all or part of the Services if you breach these Terms, if the law requires it, or if your use creates a risk of harm or legal liability for BlockHaven or others. We may also discontinue the Services or any part of them. Where practicable, we will give you notice before we do so. If we discontinue a Subscription, or end your access to a Subscription, for a reason other than your breach of these Terms, we will refund the unused part of the billing period you paid for. If we discontinue Genesis, or end your access for a reason other than your breach of these Terms, before your Genesis run has started, we will refund your Genesis purchase.

When your access ends, your licenses under these Terms end. Sections 6, 13, and 18 through 23, and any other provision that by its nature should survive, survive the end of these Terms.

18. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind. BlockHaven and its suppliers disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, secure, or free of errors; that any information or output from the Services, including from Haven or Genesis, will be accurate, complete, or current; or that defects will be corrected.

Some states do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you. Where they do not apply, implied warranties are limited to the shortest period the law permits.

19. Limitation of liability

To the fullest extent permitted by law, BlockHaven and its officers, directors, employees, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, or access to data, arising out of or relating to these Terms or the Services, even if we have been advised of the possibility of those damages.

To the fullest extent permitted by law, the total liability of BlockHaven and those persons for all claims arising out of or relating to these Terms or the Services is limited to the greater of the amounts you paid BlockHaven in the 12 months before the event giving rise to the claim and $100.

These limits apply to every theory of liability, including contract, tort, and statute. They do not limit liability that cannot be limited under the law that applies to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so some of these limits may not apply to you.

20. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless BlockHaven and its officers, directors, employees, and agents from any third-party claim, and any resulting loss, liability, or expense, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or of anyone else’s rights. We may control the defense of any claim subject to this Section, and you will cooperate with us.

21. Dispute resolution and arbitration

Please read this Section carefully. It requires you and BlockHaven to resolve most disputes by individual arbitration, and it waives the right to a jury trial and to bring or join a class action.

Informal resolution

Before starting an arbitration or a court proceeding, you and BlockHaven agree to try to resolve any dispute informally. The party with the dispute must send the other a written notice describing it and the relief sought. Send notices to BlockHaven at [email protected] or to the mailing address in Section 2. If the dispute is not resolved within 60 days after the notice is received, either party may begin arbitration or, where this Section permits, a court proceeding. Any statute of limitations is tolled while the parties try to resolve a dispute under this paragraph.

Agreement to arbitrate

Except as this Section provides, you and BlockHaven agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, including, where they apply, its rules for multiple case filings. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator decides all issues, except that a court decides issues about the validity, scope, or enforceability of the class-action waiver.

The arbitration may be conducted by video, by telephone, or on written submissions. An in-person hearing, if any, will take place in the county where you live, unless the parties agree otherwise. Payment of fees is governed by the AAA Consumer Arbitration Rules. The arbitrator may award the same individual relief that a court could award.

Exceptions

Either party may bring an individual claim in small claims court if it qualifies and remains there. Either party may seek an injunction in court to stop the infringement or misuse of intellectual property rights or unauthorized access to the Services.

Class-action and jury waiver

You and BlockHaven may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. You and BlockHaven waive the right to a jury trial.

If the class-action waiver is found unenforceable as to a claim, that claim will be decided by a court, not in arbitration, and will be stayed until the individual claims are decided in arbitration. If a claim seeks public injunctive relief and a court finds that this Section prevents that relief, that request will be decided by a court after the individual claims are arbitrated, and it will be stayed until then.

Opt-out

You may opt out of this agreement to arbitrate by sending a notice to [email protected] or to the mailing address in Section 2 within 30 days after you first accept these Terms. The notice must include your name, the email address you use with BlockHaven (if any), and a statement that you opt out of arbitration. If you opt out, this Section, other than this paragraph, does not apply to you or to BlockHaven, and disputes will be resolved as Section 22 provides. Opting out does not affect any other part of these Terms.

22. Governing law and venue

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act as to Section 21. This choice of law does not deprive you of the protection of any consumer protection law of the state where you live that cannot be waived by agreement.

Any dispute that is not subject to arbitration, other than a claim in small claims court, will be brought in the state or federal courts for the county where you live or in the State of Delaware, and you and BlockHaven consent to their personal jurisdiction.

23. General terms

Entire agreement. These Terms and any terms shown at purchase are the entire agreement between you and BlockHaven about the Services. They replace any prior agreement on that subject.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or part of our business.

Severability and waiver. If a provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions stay in effect, subject to the class-action waiver provisions of Section 21. Our failure to enforce a provision is not a waiver of it.

No third-party beneficiaries. These Terms do not give anyone other than you and BlockHaven any rights, except as Section 19, Section 20, and Section 15 provide.

Export and sanctions. The Apps contain encryption and are subject to US export control and sanctions laws. You may not use, export, or re-export the Services in violation of those laws.

Electronic notices. You agree to receive notices and other communications from us electronically, in an App, on our website, or by email. Electronic communications satisfy any requirement that a communication be in writing.

Events beyond our control. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.

Interpretation. Headings are for convenience only. “Including” means “including without limitation.”

24. Contact

Questions about these Terms or the Services: [email protected].

Privacy questions and requests: [email protected].

Mail: BlockHaven Inc., 16192 Coastal Highway, Lewes, Delaware 19958.

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.